Privacy Policy

Last updated: December 22, 2025

At Fraxor.ai ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services for freight forwarding and logistics operations.

1. Information We Collect

1.1 Information You Provide

  • Contact Information: Name, email address, phone number, company name, and job title when you book a discovery call or contact us.
  • Business Information: Details about your freight forwarding operations, workflows, systems (TMS, email providers), and operational challenges shared during consultations.
  • Integration Data: When you authorize our AI agents to connect to your systems, we access data necessary to provide automation services, including emails, shipment records, quotes, and documents.

1.2 Information Collected Automatically

  • Usage Data: How you interact with our website, including pages visited, time spent, and referral sources.
  • Device Information: Browser type, operating system, and IP address for analytics and security purposes.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our AI automation services
  • Process and draft emails, quotes, and shipment updates on your behalf
  • Extract and organize data from documents and communications
  • Communicate with you about our services, updates, and support
  • Analyze usage patterns to improve our platform
  • Comply with legal obligations and protect our rights

3. Data Processing for AI Services

Important: When you use Fraxor.ai's automation services, our AI agents process your business data (emails, documents, shipment information) to perform the requested tasks. This processing is done:

  • On your behalf: We act as a data processor under your direction
  • With encryption: Data is encrypted in transit and at rest
  • Without training public AI models: Your business data is NOT used to train general-purpose AI models
  • With access controls: Only authorized personnel can access your data for support purposes

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who help us deliver services (cloud hosting, AI infrastructure) under strict confidentiality agreements
  • Your Authorized Systems: When integrating with your TMS, CRM, or other platforms as you direct
  • Legal Requirements: When required by law, court order, or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including:

  • TLS/SSL encryption for data in transit
  • AES-256 encryption for data at rest
  • Secure API connections to your systems
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Employee security training and background checks

6. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. When you terminate services with us:

  • We will delete or return your business data within 30 days upon request
  • We may retain aggregated, anonymized data for analytics purposes
  • We maintain minimal records required for legal and accounting purposes

7. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@fraxor.ai.

8. International Data Transfers

Fraxor.ai operates globally and may transfer data to countries outside your jurisdiction. When we do, we ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.

9. Third-Party Services

Our website may contain links to third-party services (e.g., Calendly for booking calls). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

10. Cookies and Tracking

We use minimal cookies for:

  • Essential Functions: Theme preferences and session management
  • Analytics: Understanding how visitors use our website (anonymized)

You can control cookie preferences through your browser settings.

11. Children's Privacy

Our services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Compliance

Fraxor.ai is committed to complying with applicable data protection regulations, including:

  • General Data Protection Regulation (GDPR) for EU/EEA users
  • UAE Data Protection Law
  • Other applicable regional privacy laws

We are happy to sign Data Processing Agreements (DPAs) and Non-Disclosure Agreements (NDAs) as required by your organization.